The Power of Presence: Why In-Person Leadership Matters Most
A leadership lesson on connection, context, and the insights only proximity can provide
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A Walk, A Geyser, and a Leadership Lesson
An encounter with a suburban geyser leads to deeper questions on how much hidden waste we tolerate.
Great Leaders Rise Again: Lessons from Bill and Pete
How Two Fired Leaders Built Championship Teams—and What It Means for Today’s Hiring Decisions
Six Ways to Sunday—or Six Ways to Undermine a Great Operation
Hard-earned lessons from the field on how well-intentioned teams can lose their way—and how to realign before it’s too late.
Lead Before the Alert
The Texas floods remind us that readiness takes more than planning—it takes timing, judgment, and the courage to question what we think we know.
Fix the Failure, Win the Customer
Have you ever had a service experience that didn’t go as expected? What defines your operation is what you do next.
Pickleball, Pulled Muscles, and Poor Planning
In transportation, growth can be a powerful catalyst for change.