Courtesy Isn’t Optional: A Reminder About Service, Perspective, and Grace

I was on a flight recently when I overheard a conversation that made me wince. The aircraft door had closed, and the crew was preparing for pushback. A flight attendant […]

Read More

We Eat First with Our Eyes — And Ride the Same Way

Long before a vehicle moves, customers form opinions about safety, professionalism, and value based on what they see, hear, and smell.

Read More

What Is EBITDA — and Why It Matters More Than You Think

How strong is this business at its core — before debt, taxes, and accounting treatments enter the picture?

Read More

When Strategy Becomes the Engine

In a recent strategic planning webinar I facilitated with Busie, I shared an example from my time as VP & GM of American Coach Lines of Orlando — Coach America’s […]

Read More

The Eye Doctor Who Looked Deeper

Great leaders and teams step back, look deeper, and ask better questions when looking for solutions.

Read More